Lakeridge Health and its Emergency Department physicians and nurses, in collaboration with Durham primary care partners, is now offering a virtual urgent care clinic to provide you with timely access to an emergency department physician. This service is supported by Ontario Health and is for urgent medical conditions that are not life or limb threatening.

Your primary care provider should always be your first point of contact. If you cannot access your primary care provider in a timely manner, or you do not have a primary care provider, this clinic is a suitable option.


Clinic Requirements

The following is required to use the virtual urgent care clinic:
• Ontario Health Card
• If you have selected a virtual visit (vs a telephone visit) the following are required:
• Internet connection
• Smart phone, tablet, or computer with webcam/microphone/speaker
• Modern browser (e..g, Google Chrome, Microsoft Edge)
• The visit will be conducted through Microsoft Teams. Click here for instructions on how to access your consult.
• For any urgent technical support issues, please call Lakeridge Health’s IT Help Desk at 905-576-8711 extension 38326.

• The clinic operates on a walk-in basis from 09:00 AM to 05:00 PM Monday to Friday and 10:00 AM to 02:00 PM on weekends and holidays. Intake forms can be submitted one hour prior to the clinic opening. Registration forms will be accepted until 15 minutes prior to the closing time. Consultation requests will not be accepted outside of these hours.

• Please observe the following hours of operation during the holidays, the clinic will only open according to this schedule:

Dec 25th – Closed
Dec 26th – 9am-3pm
Dec 27th – 9am-3pm
Dec 28th- 9am-3pm
Dec 29th- 9am-6pm
Dec 30th- 9am-6pm
Dec 31st- 9am-6pm
Jan 1st- 9am-3pm
Jan 2nd- 9am-3pm
Jan 3rd- 9am-3pm

• Upon requesting a consultation, you will be given the option to receive a text message or email when it is time to return. You can expect to be seen within four hours of requesting a visit.

• Emergency Departments continue to be open for in-person visits and are safe for patients.

• Primary care clinics throughout Durham Region continue to offer urgent care services:

Medical Associates of Port Perry: https://portperrymedical.ca/ucb/

Bowmanville Health Centre: http://www.bowmanvillehealthcentre.ca/

Oshawa Clinic Group: https://www.oshawaclinic.com/

Central Pickering Family Practice https://icarevirtual.com/

FAQ

This service is for urgent medical conditions that are not life or limb threatening and can be used for the same conditions that you would visit an urgent care clinic in-person for. Your primary care provider should always be your first point of contact. If you cannot access your primary care provider in a timely manner, or you do not have a primary care provider, this clinic is a suitable option.

As the physicians working in this virtual urgent care clinic are also Emergency physicians, they can help with connecting you to needed care at Lakeridge Health hospitals.
If you do not have access to the technology required for a virtual visit, it is safe to visit the Emergency Department or Urgent Care Centre in person. Click here for the locations of the four Lakeridge Health Emergency Departments. You can also select a telephone consultation on the intake form and a physician will call you at the phone number you provide.
• Locate yourself in an area that is private, quiet, well-lit and distraction free.
• Close windows and blinds/curtains prior to beginning visit to ensure privacy.
• Wear clothing that makes it easy to show the physician the body part that is relevant for examination
• Close non-essential apps and software. This will decrease the lag and likelihood of crashes.
• Inform the physician if you are having any difficulty hearing or seeing them throughout the visit.
Yes, with the patient’s permission you can assist them with completing the intake process and participate in their assessment in the same way you would for an in-person assessment.
• Virtual urgent care visits are provided through a secure Microsoft Teams application, Corolar Virtual Care.
• Both email and virtual urgent care visit appointments have some inherent privacy and security risks that include your personal health information possibly being intercepted or unintentionally disclosed.
• By providing us with your email address, you give Lakeridge Health consent to send your virtual urgent care visit appointment confirmation to your email address.
• To improve your privacy, and avoid the possibility of others being able to access your personal health information:
• Do not not use a shared email
 • Participate in Virtual Visit appointments in a private setting
 • Do not use a shared computer/device.
 • Please contact Lakeridge Health’s Privacy Office at privacy@lh.ca or 905-576-8711 extension 32757 or 34367 if you have any questions or concerns.
This service is covered through OHIP if you have a valid Ontario Health Card.